The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. CRU are responsible for: Regulation of Energy and Water for a Changing Climate: Regulation of energy and water underpins Irish economic competitiveness, investment and growth, while also contributing to our international obligations to address climate change. The CRU’s role in energy is to maintain securit...

The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. CRU are responsible for: Regulation of Energy and Water for a Changing Climate: Regulation of energy and water underpins Irish economic competitiveness, investment and growth, while also contributing to our international obligations to address climate change. The CRU’s role in energy is to maintain security of supply, ensure efficient network delivery and promote competition and innovation in the generation and supply of electricity and supply of natural gas. As part of this role, the CRU jointly regulates the all-island wholesale Single Electricity Market with its counterpart in Northern Ireland, the Utility Regulator. As economic regulator for public water and wastewater services, the CRU sets targets and monitors the performance of Uisce Éireann in delivering services and investment in infrastructure in a cost-efficient manner. Protecting Energy and Water Customers: The CRU works to protect energy and water customers, especially the vulnerable. Setting the quality of service standards in energy and water while enabling competition and innovation ensures customers are treated fairly and are at the heart of the transition to a low carbon future. We provide customers with information about their rights and also offer a dispute resolution service to deal with issues that customers have not been able to resolve with their energy company or Uisce Éireann. The CRU also promotes customer protection and engagement through targeted communications campaigns which inform customers on how to get the best value and service from utility companies and participate actively in decarbonisation and water conservation. Energy Safety Regulation: The CRU has a key role in protecting public safety and the prevention of major accidents in Ireland’s energy sector. This includes safety regulation of gas (networks, supply, storage, use and liquefied petroleum gas distribution), petroleum (upstream (onshore and offshore) exploration and production of hydrocarbons) and gas installers and electrical contractors. Our public safety remit also includes ensuring electrical contractors and gas installers operate to relevant national standards to protect life and property as well as promoting customer awareness of safety. Further information on the CRU’s role and relevant legislation can be found on the CRU’s website at what we do | CRU.ie Please see associated documents for further information relating to this competition CFT 2891959.

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