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I.D.: 6833753

Diverse servicii (conform descrierii)

Data publicarii
20.06.15 Exista 12.299 licitatii active asemanatoare. Inregistrati-va pentru a avea acces la acestea.
Coduri CPV
72200000 72000000 72210000 72212000 72220000 72230000 72240000 72250000 72260000
Termenul limita pentru depunere:
24.07.15 17:00
 
 
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Descriere:
The Citizens Information Board invites responses to this Pre-Qualification Questionnaire from economic operators for the provision of a case management system for the Money Advice and Budgeting Service. Key System Requirements:— A system to support client access to MABS though the MABS Helpline or at a local service.— A system to support appointment scheduling and waiting list management.— A system to support the assessment...
The Citizens Information Board invites responses to this Pre-Qualification Questionnaire from economic operators for the provision of a case management system for the Money Advice and Budgeting Service. Key System Requirements:— A system to support client access to MABS though the MABS Helpline or at a local service.— A system to support appointment scheduling and waiting list management.— A system to support the assessment of a client’s needs.— A system to support case management and workflow which is flexible and can be configured to meet the requirements of the business and the type of case/debts that MABS deals with. The system must support both MABS Money Advise work and MABS Approved Intermediary work.— A system to support the processing of payments to creditors on behalf of MABS clients either within the new CMS or a third party payments gateway.— A system to support the additional needs of the MABS National Helpline.— A system to support non-client work that takes place at a service level.— Detailed audit trails of all activity which takes place in system.— A document management solution to support and integrate with the case management and workflow management.— A reporting and management information capability at both a service and national level, which can provide integrated management information in a user-friendly and cost-effective manner. Standard reports and detailed analytic capabilities will be required along with a BI tool.— A system that will allow for the future integration with a Call Centre tool, An Online Client facing CMS and online debt calculators.
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