Danske Spil wishes to sign a contract for delivery of a Player Account Management Solution (PAM Solution). The contract encompass delivery and implementation of the PAM Solution as well as IT operations services, including maintenance and support of the PAM Solution.The key elements in the PAM Solution are to support customer profiles, player accounts/wallets including in- and outgoing payments, game transactions, fraud det...
Danske Spil wishes to sign a contract for delivery of a Player Account Management Solution (PAM Solution). The contract encompass delivery and implementation of the PAM Solution as well as IT operations services, including maintenance and support of the PAM Solution.The key elements in the PAM Solution are to support customer profiles, player accounts/wallets including in- and outgoing payments, game transactions, fraud detection and reconciliation functions, a backend administration interface, a reporting function, and a number of industry specific functionalities, e.g. responsible gaming, integration with third party game providers, etc. The supplier will be responsible for implementing the new PAM Solution and the subsequent delivery of IT operations, maintenance and support. The PAM Solution is required to support multiple sales channels including web, mobile and retailers for customers in Denmark, Greenland and the Faroe Islands. Furthermore the PAM Solution is expected to be required to integrate to payment modules, banks as well as certain unique systems in Denmark, including the Danish Civil Registration System and the national responsible gaming database (ROFUS).The purpose of the contract put up for tender is to replace Danske Spil's current PAM system delivered by Betware, which was implemented in 2002; however the current PAM system is hosted and operated in-house and is supported and maintained both internally and by external suppliers.Focus of the contract is expected primarily to encompass the following deliverables and services:1. Delivery of a PAM Solution supporting Danske Spil's customers and back-office functions, while meeting standards for security, transaction history and controls (e.g. reconciliation) as required when dealing with financial transactions and balances.2. Implementation, including testing, of the PAM Solution by methods minimizing the risk of downtime and lost revenue.3. IT operations services, maintenance and support of the PAM Solution.4. Integration with Danske Spil's games which are delivered by different providers, including among others Number Games, Bingo, Casino, Sports Book.5. Integration between the PAM Solution and third party systems, such as payment modules, banks as well as certain systems unique to Denmark, e.g. the Danish Civil Registration System and the national responsible gaming database (ROFUS).6. Integration between the PAM Solution and Danske Spil‘s Marketing Management System and Affiliate Management System.7. Ability for the PAM Solution to export data to Danske Spil‘s other systems such as dataware house (for Business Intelligence and CRM purposes) and call center system.Furthermore the tender documents are expected to include terms and requirements to make it possible for a player to have more than one profile, wallet etc.Furthermore the tender documents are expected to encompass requirements to the Supplier's and the PAM Solution's certification according to the Danish Gambling Authority's Certification Programme.A further description of scope and requirements will follow from the tender documents.The contract will contain elements of both a public contract and a framework agreement, since the contract will include both the supplier‘s obligation to deliver the above, as well as an element of a framework agreement by terms entitling the contracting authority to make further purchases and acquisitions of the contract‘s services and supplies within the contract period.As described in section II.2.2 the tender includes 4 options. It should be noted that all options must be included in the proposal.
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