A. The deliverables:As part of the deliverables, the Supplier is to develop, provide and implement a Otological, Vestibular
and Audiological Registration System (the Application) for the hospitals covered in the Capital Region and to integrate the
system to the Region’s existing systems. The deliverables must support the management of the following in particular: Patient
data, patient appointments, examina...
A. The deliverables:As part of the deliverables, the Supplier is to develop, provide and implement a Otological, Vestibular
and Audiological Registration System (the Application) for the hospitals covered in the Capital Region and to integrate the
system to the Region’s existing systems. The deliverables must support the management of the following in particular: Patient
data, patient appointments, examinations, patient records, ordering of products, stock management, entries, patient overview,
patient lists, surgery, schemas, and statistics. As part of the deliverables, the supplier is to migrate data from the Capital
Region’s existing solution to the new Application.B. Continuing ServicesThe supplier is to provide ongoing support and maintenance
af the Application. The maintenance includes, inter alia, ongoing and preventive maintenance, including (without limitation)
in the form of new versions, releases and patches, as well as correction of faults. Support comprises, partly, the provision
of technical support, for which the supplier is to provide a service desk for the contracting entity’s selected users for
handling of third level support, partly, the handling of incidents. The supplier is furthermore required to deliver operation
of the Application run on the Capital Region’s infrastructure. The operation of the Application includes database administration,
provision of backup and restore descriptions, as well as assistance to the contracting entity with the establishment of operational
monitoring of the Application.C. Ordered ServicesOrdered Services means further development deliverables and consultancy services.
The supplier will be responsible for ensuring, on an ongoing basis, that the Application is developed to support the contracting
entity’s business objectives and needs, including, for example, as a result of changed administrative practices and legislation,
commercial desires, need for integrations for, for example, special solutions in the health sector and/or the regional area,
as well as technological developments. The supplier will furthermore be responsible for assisting the contracting entity with
optimising the Application, including to provide project management in optimisation projects and by preparing analyses and
making recommendations in that regard. Ordered Services are provided at the contracting entity’s request.The Application is
to be operated by the Capital Region, which makes the Application available to users in the Capital Region, Central Denmark
Region, North Denmark Region, Southern Denmark Region and Region Zealand. Approx. 450,000 ENT examinations are carried out
annually in all five regions in Denmark, including approx. 100,000-150,000 ENT examinations in the Capital Region.The Contract
serves as a framework agreement, which will be awarded to one supplier. On award of the framework agreement, a supply agreement
with the Capital Region (Supply Agreement 1), where the Application is established, will also be awarded. The specific model
for award of the framework agreement and the supply agreement with the Capital Region is described in Appendix A of the tender
specifications.Rollout of the Application to the other Regions (Central Denmark Region, the North Denmark Region, the Southern
Denmark Region and Region Zealand) will also take place under a supply agreement within the scope of the framework agreement.
Rollout of the Application to the other regions includes, inter alia, adaptation to the individual Region’s IT environment,
configuration, conversion of data and training of selected Users.
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